Alpha Gay Resort & Spa

P O L I C I E S  &  G U I D E L I N E S

We welcome guests from near and far, By plane, train, ferry or car... Here, other guests you will meet, To make your stay more sweet!... We are so glad you choose to stay, To spend with us your holiday!

RESORT ADDRESS
9/34 Moo 2 Bophut, Koh Samui, Suratthani 84320 Thailand
Mobile/Line/WhatsApp +66621671216

WIFI NETWORK / PASSWORD
Alpha Gay Resort / alpha2020

RECEPTION
8:00AM - 8:00PM

BREAKFAST / ROOM SERVICE
8:00AM – 11:00AM / 8:00AM – 9:00PM
Please check your booking if breakfast is included. If so, you can come to the lobby for your free breakfast. Room service is available too. Please check menu in our website under Services and order via WhatsApp
                               
GYM
7:00AM - 10:00PM
Guests can use Success Gym which is located 5 minute walk from Alpha. Please get discounted Gym Pass at the Reception which will be charged to your room.

SPA
9:00AM - 6:00PM
We just opened our in house spa called alSpa by Alpha Gay Resort. You can choose your massage or treatment from our Spa Menu in our website under Services and book via WhatsApp.
 
SWIMMING POOL / POOL BAR
24 Hours / 10:00AM - 7:00PM
In house guests only can use the pool area 24 hours. Strictly no outside food and drinks are allowed in the pool area before 8PM. Clothing is optional strictly at the pool area only. Sexual activity anywhere in the resort except in your room is prohibited under Thai Law and will close down the resort.
 
OUTSIDE GUESTS
For security of the guests an resort, all outside guests should register at the reception or guard house with proper identification. Only male guests are allowed in the resort. We charge 500 baht for overnight stay.

HAIRDRYER
Hair dryer is available at the reception only. If you need one, please send WhatsApp message.
 
TELEVISION
Since we are on an island, the reception of satellite TV channels are not great in some rooms. So we provide the TV in some rooms with gay related movies, documentaries, video blogs about Samui and music videos. Just press SOURCE or INPUT from the remote control then USB.
 
TOILET
Please do not throw paper towels or sanitary items in the toilet as this causes blockage. We kindly ask you to use the bin provided. For strict compliance.

HOT WATER
Alpha does everything in its power to provide consistent hot water however, it is an island, and whilst brand new plumbing has been installed throughout the resort, the water pressure isn’t consistent and sometimes cause the water heater to trip and stop working.

HOUSEKEEPING
A towel hanging up means “I will use again"
A towel on the floor means “Please exchange"
If you want us to clean your room, please put the sign MAKE UP ROOM outside your door before 4pm. After 4pm, room will be cleaned the next day. Please note that we change linens every 3 days unless needed.

ROOM KEY
We charge 500.00 baht for lost or damage room key.
 
LAUNDRY
We provided all rooms with laundry bags. If you want us to do your laundry, please bring the bag to the reception or WhatsApp us for pickup in your room. We charge 100 baht per kilo within 24 hours and 200 baht per kilo for same day express.
 
CAR & MOTORBIKE RENTAL
Please WhatsApp us if you want to rent a car or motorbike. Motorbike is 300 baht for 24 hours and we will not take your passport. If you rent outside, they will take your passport.
 
DRINKING WATER
Your room is provided with 2 free bottled waters per person every day. If you need more, please WhatsApp us and we will refill your empty bottles for free. We discourage drinking the tap water but you can boil it for coffee or tea.
 
SMOKING
A deep cleaning fee of 2,000 baht will be charged to any guest who is found to be smoking in the room. Guests may smoke anywhere except in bedrooms, receptions, spa and other air-conditioned rooms.
 
IN ROOM SAFE BOX
Every room is provided with safe. On top of it is the detailed steps on how to operate it. If you forgot the code, the safe will keep on beeping after 3rd failed try. Please WhatsApp us if you need assistance.
 
OTHERS
- Alpha reserves the right to evict any occupants or guests from the room if they cause trouble, damage, disturbance, etc. to the property or other guests.
- Alpha may cancel the reservation if we think that the information provided is falsified or incomplete.
- We appreciate your gratuity (tip) which we share to all the staff.

TERMS & CONDITIONS
- Full payment is required upon check in
- Full refund for cancellation 14 days or more before check in
- 50% refund for cancellation 7-14 days before check in
- No refund for no show and cancellation 7 days or less before check in
- You can check in & check out anytime you want with no charge as long as the room is available

HOUSE RULES
- Alpha reserves the right to evict any occupants or guests from ​the resort ​who cause damage​ to the property or disturbance ​to other guests.
- Alpha may cancel the reservation if in Alpha opinion that the reservation information provided is falsified or incomplete.
- We appreciate your gratuity (tip) and we shared this to all the staff.

ENJOY YOUR STAY WITH US AND PLEASE HELP US TO HELP YOU